Commercial Water Softeners: Your Local Experts
Historically we have installed numerous commercial water softeners across Dorset, predominantly in leisure facilities such as health clubs and golf clubs. As the team was smaller, focusing on larger commercial projects wasn’t suitable as it stretched our resources too thin. However, now with our growing team of specialists we have taken on several larger projects in recent months.
Whilst water softeners are often a pre-requisite in commercial settings, they can be afterthoughts, or it can be hard to find experts with specialist knowledge. Applying the same principles of honest, friendly advice we give our domestic customers, we will take the time to consider your requirements for your business and determine the best solution for you. When you find the perfect water softener and have it installed by experts, the benefits are numerous. Our commercial customers report extended longevity in their equipment, reduced scale damage to their property and lower energy costs. There is also the bonus of being able to provide elevated customer experience to their patrons.
A Look at Recent Commercial Projects
Hillbrook Hotel
At the Hillbrook Hotel in Sherborne, limescale build up was costing the hotel in countless hours cleaning bathrooms, plus the need for tonnes of additional cleaning materials. Following a site survey, a Kinetico 2060 was proposed to match the daily water usage of the hotel. Unfortunately, one of the key components of the installation connections had been manufactured a mm off its required size. A replacement was dispatched immediately, and the installation was complete, much to the satisfaction of the team at the hotel.*

Wareham Forest Tourist Park
In early August, we heard from the owners at Wareham Forest Tourist Park after their water softener stopped working in one of their shower blocks which serviced toilets, showers, laundry and dishwashing. It was peak season, and the owners were seeing the costly effects of limescale through boiler breakdowns and increased need for maintenance, so they needed our help as fast.
We got out to see them as quickly as possible, and after a thorough survey and assessment of the sites requirements, Ben proposed a Kinetico CP213 system. The calculation was complex due to the large variation in demand for water throughout the year, with peak summer usage more than ten times usage in the winter months. Jobs of this magnitude are rare and require specialist materials that were sourced in record time to install prior to the August bank holiday. A huge team effort (literally everyone on the payroll chipped in that week) meant the machine was installed successfully on schedule.

Why More Businesses Are Choosing Southern Softflow
With nearly 50 years of experience within the team, Southern Softflow have an unrivalled level of collective expertise in water softeners in the area. Knowledge in the industry is one of our many powerful tools we can bring to bear for our customers both commercial and domestic. Here at Southern Softflow, we take our team development seriously and have undertaken further training in many areas with our suppliers to extend our expertise. This has enhanced our ability to provide specialist advice to businesses in Dorset, Hampshire and Wiltshire. Whether you are a laundrette or a large hotel, our friendly team are here to help.
We are incredibly proud of the work we have carried out over the summer and are excited to see how our investments in our team and our collective skills continue to help our customers. Our testimonials certainly seem to reflect the growth we have been working so hard for.
Industries We Serve
Most of our recent projects have been within the hospitality industry ie holiday parks, hotels, cafes and restaurants or managed apartment blocks. A commercial softener to service multiple apartments is a great idea for many reasons, not only will your property and residents benefit from having soft water, but the costs per apartment are also much less than installing a softener in each apartment individually.
If you have any of the following businesses and would like to speak to us about a commercial water softener, we would be happy to hear from you:
• Hotels / B&Bs
• Cafes/ Restaurants
• Clinics
• Care Homes
• Property managers
• Manufacturing
Benefits of Commercial Water Softeners
You may be reading this section thinking ‘I know the benefits of a water softener, I have one at home.’ You already know that you won’t have to replace your kettle, clean the shower screen AGAIN and know that your heating system will be as efficient as possible. When it comes to the commercial benefits, the same principles apply BUT the scale and impact are far greater!!
In a business environment hard water can shorten the lifespan of boilers, heating systems, dishwashers, and production equipment. This can lead to expensive equipment downtime or higher energy costs. Softened water improves operational efficiency, reduces maintenance and replacement expenses, and can even enhance product quality in sectors where water purity is critical, such as hospitality, healthcare, or manufacturing.
For commercial sites with high water demand, a properly specified softener can make a measurable difference. It’s not just about comfort or convenience — it’s about protecting assets, maintaining reliability, and running a smoother operation day to day.
What We Offer: Southern Softflow Commercial Services
We like to keep the process simple and straightforward from start to finish.
We offer a no obligation site visit as a starting point. This allows us to meet you face to face, understand your requirements and to ask questions which help us to tailor the solution to your business.
Our services then consist of:
• Tailored quote to meet your needs
• System installation
• Ongoing maintenance packages (if required)
• Call out support
• System upgrades and replacement
If you have been struggling with the costly effects of hard water on your business and are ready to find the perfect solution, we are here to help.
Reach out today for a no obligation premises survey. No pressure, just straightforward, honest advice with service that shows we care, that you can count on.




