FAQs

This can be a common issue, especially when the machine is placed in an airing cupboard or somewhere warm.

Ben explains in the video above the best course of action to take. FAQ - How To Remove Salt Crystals From The Lid Of My Water Softener

We would recommend that you bypass your water softner when you are away for extended periods of time.

Ben explains in this video how to bypass your water softener.

There is no 'right' amount of salt, it will most likely be dependent on the number of people you have in the house and how much water that is used.

Ben explains in this video what typical usage may look like.

The types of machines we recommend, non-electric, we beleive they are built for performance and reliablity. It is for that reason we do not believe you need a regular servicing contract.

Ben explains in this video the types of servicing and healthchecks we offer.

If you are interested to read more about our approach to servicing you can find a blog here.

We are of course happy to accomodate water softeners or drinking water systems as a gift or present for a relative. What a great present idea! We would be happy to carry out a no obligations survey on your relatives home and provide you with the quote directly.

First we we recommend checking that your water softener has not accidentally been bypassed. Please see Ben's video explaining how to bypass your softener if you are unsure.

If the problem persists please do not hesitate to give us a call and we can arrange for our service engineer to come and investigate.

We typically offer a disconnect, store and re-install service for our customers. This will involve:

• Visit to your current home, disconnect the softener and close the existing connections.
• Store your water softener at our unit, and perform a healthcheck of your system to ensure it is in working order for re-installation in your new home.
• Survey your new home, as per above, to work out an installation plan.
• Re-install at your new home, hopefully as soon as possible after you have moved in so you don't live with hard water again for too long!

We do supply test kits that confirm whether water is either hard or soft. For more specific tests, we can survey using an advanced testing kit to measure precisely the level of hardness in your home.

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This is mostly dependent on how many people you have in the house and therefore how much water is being used. Typically we find that a house hold of 4 people will use two packs of salt per month however this is a guide based on average usage. Regeneration typically occurs around every 300-350 litres of water used within the house. This will be configured depending on the hardness of your incoming water (the harder the water, the sooner the machine will need to regenerate).

Softened water is perfectly safe to drink provided that incoming hardness is not greater than 400ppm. In the softening process, calcium carbonate is removed and sodium is added to the water (not salt). In most cases, the amount of sodium in a glass of softened water is around 1/5 of the sodium level found in a slice of bread. However, those with medical conditions that require omitting sodium from their diet should avoid drinking softened water, same for newborn babies for formula feed. In most of our installations, we will leave one tap unsoftened for drinking water.