Testimonials

“From our first visit to the office to the installation we felt confident that we were in the right hands. Every question was answered with authority, there was absolutely zero pressure to buy, even after the survey was completed. The options were laid out clearly and payment was only required after a satisfactory installation. The installation was flawless and the impact of softened water was immediate. There was even an unexpected bonus of a little goody box of local products at the end. We always like to deal with local businesses and we have not one regret appointing Southern Softflow to convert us from hard to soft water. Highly recommended.”

“From the first contact through to survey visit and arranging for installation, this family-run company was excellent, with plenty of communication. The water softener had to be installed in a very restricted space with very difficult to access mains water inlet and drain. However the company plumber found a workaround, even preserving some of the middle shelf in the cupboard concerned. The installation was completed in one morning, working was clean, and the finished job is very neat.”

“The service from start to finish was exceptional. Very skilled and knowledgeable plumbers, nothing was too much bother, brilliant receptionist, everything fitted well and explained along the way, went above and beyond – even reinstalled and adapted the cupboard around the new water softener and left us a box full of gifts and goodies! A pleasure to deal with such a great team, we highly recommend them.”

“Keith came to service our water softener. We had been experiencing difficulty getting the original installers to service the unit but Keith was brilliant. Great engagement, turned up on time and was able to diagnose an issue which he was able to fix on the day. Thank you.”

“Gave a good explanation of the product and didn’t push us into a sale. Steve the installer was polite and gave us good instructions on the use. The work was carried out quickly without any mess. Would recommend this company.”

 “First visit to assess and quote followed by a phone call to agree an installation date. Plumber arrived promptly, worked efficiently and explained everything along the way.”

“The fitter who came to install the water softener was very professional, clean and tidy and organUsed.
Provided all beneficial information I needed . Highly recommendable to future customers..”

“Highly recommend this company. We had an issue with a leak on our existing softener and Keith came out within 24 hours changed the cabinet and fixed the leak. Very friendly and efficient.”

‘This fantastic family run business has our full support. They offer an incredible service and their product is superb. Our water is lovely! Their engineer is extremely professional, knowledgeable and took great care. We have used this company in all our 3 house moves and will continue to use them forever more. Cannot rate them highly enough.’

‘Everything about dealing with this company was spot on. Demonstration explained everything I needed to know – which was everything! I had things going on after the home visit which meant I wasn’t able to get it installed for a few months, I wasn’t hounded in that entire time. 1 email and that was it! Installation was fitted in a timely and clean manner. I cannot fault anything with this company. 5 stars across the board!’

‘We contacted Southern Softflow on the recommendation of several people in our village. Sales process was friendly and not pushy. All the work was carried out quickly and to great standard. There was a lot of care and attention to detail put towards the installation. Explanation, and instruction were also very clear. All in all a great job!’

‘Excellent service. Very quick and efficient installation. Great follow up advice if you need it. I am happy to recommend Southern Softflow as an excellent good quality product with friendly staff who cannot do enough to assist if needed. 10/10 Thank you.’

‘A friendly ‘non-pushy’ site visit followed by a friendly, efficient and tidy(!) installation. The softener has made a big difference straight away. Taps are all shiney again and our shower cubicle looks like new! Amazing. Highly recommended’

‘Southern Softflow customer service was probably the best we have experienced in many years. Ben and his skilled team went the extra mile to ensure they delivered the perfect solution for our circumstances. Thank you.’