As summer emerges and life returns to a sense of normality, we know what you’re thinking. Do I need to service my water softener?
Unlike your boiler or your car, we don’t recommend servicing as an annual necessity.
We specialise in non-electric, twin cylinder machines because in our 30 years’ experience there is no match for reliability and efficiency. The machines come with a 10-year warranty but we often see them live well beyond this, upwards of 15 years. Keeping your machine regularly topped up with block salt is all you need to do. Some other types of machines with less impressive build quality may require a more regular service and we are happy to help if you have issues or need to keep on top of your machine.
As such, we do not pester you for a regular service and we do not sell service contracts – we think you simply do not need it.
Sometimes you may want your machine checked for peace of mind and we are happy to perform that service if you would like, or you may have inherited a water softener in a new home. We can certainly give you that assurance by testing the machine and checking component parts.
We also perform a call out service (at the same rate) if you ever have a problem with your machine. We will identify the problem by investigating component parts and testing their functionality. We will always test the machine before we leave, but if your water softener needs parts replacing or heavier repair work, we may take your water softener away to our workshop. Subject to availability, we may be able to leave you with a spare machine in this case – ensuring you can keep enjoying soft water in your home until we bring your machine home.
If you’ve ever bought a water softener from us, you did so to make life easier and we’re not in the business of changing that. We sell efficient, reliable machines and we are here when you need us.
If there’s ever a problem, give us a call – but otherwise we will leave you in peace to enjoy the sunshine.
