Water Softener Servicing
We offer servicing for many types of water softener. With over 25 years’ experience, there’s not much we haven’t seen and we are here to help if you ever have a problem. If it is not a machine that we can source parts for, we will be honest upfront as to the extent of support that we can provide. Sometimes, we can spot something obvious that doesn’t mean an expensive repair or replacement is necessary.
Water Softener Servicing
We specialise in non-electric water softeners so we will always have parts for Harvey or Kinetico water softeners.
Typically, we offer two types of service. These are available to all customers, whether your water softener was installed by us or not:
1. Healthcheck
We are happy to perform a healthcheck of your machine to make sure it is working as it should do. Although a regular annual service may not be neccessary, you may still want some assurance that your machine is working efficiently. This typically involves an inspection of the machine for signs of leaks or malfunction, plus performing a regeneration cycle and a test of the water hardness (hopefully it is soft).
2. Service Call-Out
We will identify the problem by investigating component parts and testing their functionality. We will always test the machine before we leave, but if your water softener needs further repair work, we may take your water softener away to our workshop. Subject to availability, we may be able to leave you with a spare machine in this case – ensuring you can keep enjoying soft water in your home until we bring your machine home.
Areas We Cover
We provide comprehensive water treatment services across the South of England
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Book A Service or Healthcheck Today
Our friendly team will visit your home, assess your water needs and provide a no-obligation quote
What Our Customers Say
“From the first contact through to survey visit and arranging for installation, this family-run company was excellent, with plenty of communication. The water softener had to be installed in a very restricted space with very difficult to access mains water inlet and drain. However the company plumber found a workaround, even preserving some of the middle shelf in the cupboard concerned. The installation was completed in one morning, working was clean, and the finished job is very neat.”
“We've had fantastic service from Southern Softflow from initial enquiry through to installation and beyond. This is our first water softener (TwinTec S5) and we can't fault it (we wish we'd installed one years ago). Southern Softflow's friendly and accommodating service is what set them apart from other companies that quoted. There was no pressure to place an order, and they were very accommodating, as this softener was purchased during a renovation of the whole downstairs, including new kitchen, bathroom & plumbing throughout, so they had to coordinate with our plumber and fit in around other trades. Competitively priced. Fantastic product. Excellent service. I highly recommend Southern Softflow.”
“Southern Softflow’s response to my call for help was amazing, from Edith in the office, Keith the boss man to Will the plumber who worked so hard and did a first class job. A truly great personal service not found easily these days. My heartfelt thanks to them all !”
“I have dealt with Southern Softflow for 22 years. Recently after 22 years a fault developed on the machine. The machine was taken away and repaired at a very reasonable cost. As I had moved house I had the machine installed by the kitchen company installing the kitchen and they made a poor job of the pipework needed. When Will from Southern Softflow brought the repaired machine back he rerouted the pipework and put new valves in and did a very neat and professional job. I am delighted. A very genuine and professional company ,a delight to deal with.”
“We recently had Southern Softwater visit our home to walk us through the available options, and the experience from start to finish was excellent.The initial consultation was clear, informative, and pressure-free. They took the time to understand our needs, explained the different systems in a straightforward way, and answered all of our questions patiently. It felt like they genuinely wanted to help us make the right decision rather than just make a sale.The installation process was just as impressive. The installer arrived on time, was extremely professional, and worked efficiently while keeping everything tidy. He explained how the system works, made sure everything was set up perfectly, and left the area clean once the job was complete.Overall, we’re delighted with both the service and the product. It’s rare to find a company that delivers such a smooth and professional experience from consultation through to installation. Highly recommended.”
“The service from start to finish was exceptional. Very skilled and knowledgeable plumbers, nothing was too much bother, brilliant receptionist, everything fitted well and explained along the way, went above and beyond - even reinstalled and adapted the cupboard around the new water softener and left us a box full of gifts and goodies! A pleasure to deal with such a great team, we highly recommend them.”
Are You Fed Up With The Impacts Of Hard Water?
Emily was looking to protect her new build home in Shaftesbury, Dorset from the impacts of limescale. After living in her new house for two years ago and consequently became frustrated with the impacts of limescale.
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