When a family in Swanage noticed their new bathroom suite was already coated in limescale after just six months, they knew something had to change. Like most homes across the Isle of Purbeck — from Wareham to Corfe Castle and beyond — their water supply was extremely hard, testing at around 293 PPM. It’s a story we hear time and again from customers in the BH19 and BH20 postcode areas.

A Common Experience Across Purbeck

Around 92% of properties in this part of Dorset are affected by hard water. The chalky geology that makes the Purbeck landscape so beautiful is the same geology that loads the local water supply with calcium and magnesium. The result? Limescale on every surface that water touches — and hidden build-up inside your boiler, pipes, and appliances that you can’t even see.

The Fix That Made the Difference

After a free home survey from Southern Softflow, the Swanage family chose a compact Kinetico water softener that fitted neatly under their kitchen counter. Installation took under two hours, and within days they could see the difference — cleaner taps, softer laundry, and no more scrubbing at limescale rings in the bathroom. Their story is typical of the results we deliver across the Purbecks every week.

Systems We Install in Swanage and Purbeck

We supply and fit a full range of water softeners from leading brands including Kinetico, Harvey, Infinity, and TwinTec. Every home is different, so we’ll always recommend the system that best suits your household size, water usage, and available space. Our units are reliable, quiet, and designed to run for years with minimal maintenance.

What’s Included

Free home survey and water hardness test
Professional installation by our local team
Full manufacturer’s warranty
Ongoing servicing and salt delivery options

Take the First Step

If hard water is causing problems in your Swanage or Purbeck home, we’d love to help. Call us on 01202 828 241 for a free, no-obligation survey — we’ll show you exactly what a water softener can do.

Get A Free Quote

Water softener services in Swanage - Swanage bay and coastline

Book A Free Home Survey Today

Our friendly team will visit your home, assess your water needs and provide a no-obligation quote

Book Your Survey 01202 828 241

What Our Customers Say

“We've had fantastic service from Southern Softflow from initial enquiry through to installation and beyond. This is our first water softener (TwinTec S5) and we can't fault it (we wish we'd installed one years ago). Southern Softflow's friendly and accommodating service is what set them apart from other companies that quoted. There was no pressure to place an order, and they were very accommodating, as this softener was purchased during a renovation of the whole downstairs, including new kitchen, bathroom & plumbing throughout, so they had to coordinate with our plumber and fit in around other trades. Competitively priced. Fantastic product. Excellent service. I highly recommend Southern Softflow.”

“Moving home to an area with very hard water, I decided it was time to install a water softener. After research, I chose Southern Softflow, who offered exactly the reassurance and expertise I was seeking. Decision to installation took two days. Installation itself took a little over two hours, was carried out neatly, efficiently, and professionally. The new tri-flow drinking tap looks great in the kitchen, and even though I’ve used Brita filters for years, tea already tastes noticeably better after only 12 hours. Many thanks to Ben, Will, and the team, greatly appreciated. A full 10 out of 10.”

“From the first contact through to survey visit and arranging for installation, this family-run company was excellent, with plenty of communication. The water softener had to be installed in a very restricted space with very difficult to access mains water inlet and drain. However the company plumber found a workaround, even preserving some of the middle shelf in the cupboard concerned. The installation was completed in one morning, working was clean, and the finished job is very neat.”

“Fast response to our enquiry, full information provided, work booked for following week. Fitter arrived on time, pleasant, efficient, very tidy and cleaned up when work finished. Very neat pipework, showed us how to isolate soft water if required at any time, and showed us position of new stopcock. Explained how filter system worked, helped us to set up App for notifications when salt low. Stacked spare salt in garage, advised how to apply for more supplies. Presented us with a delightful gift hamper of locally sourced products. Would highly recommend Southern Softflow Ltd.”

“Southern Softflow’s response to my call for help was amazing, from Edith in the office, Keith the boss man to Will the plumber who worked so hard and did a first class job. A truly great personal service not found easily these days. My heartfelt thanks to them all !”

“Fantastic service from the Southern Softflow Team! My enquiry was dealt with promptly and expertly. We were first told by the guy from another local company who installed our water softener (before we owned the property) that the softener couldn’t be serviced reliably as it hadn’t been used for a while and was in any case 10 years old so in need of replacing. We were also told it would be unsafe to use and were quoted a heavy price by him to replace it. Keith from Southern Softflow came to have a look, He was knowledgeable, friendly and very understanding. He spent time analysing the water to make sure it was safe to use. He flushed the system through thoroughly and assured us the softener is in good working order so we wouldn’t need to replace it which was a great relief. Several weeks after Keith’s visit we are using our softener with no issues and are very relieved Southern Softflow operate in our area!”